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A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a
call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound
dialing, voice mail and other components.
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 Enterprise VoIP Planet
The IT Manager's Guide to Voice over IP
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