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Consumers Not Ready for EBPP
Only 7 percent of U.S. households think they will be capable of sending and receiving bills via the Internet within six to 12 months.

CRM Guru
Free membership includes a newsletter for the CRM industry, a moderated weekly discussion and special offers for CRM events, products and services.

CRM Spending Increases Despite Myriad of Market Players
The CRM software market is set to grow to more than $10 billion by 2005, according to a report by Ovum.

CRMcommunity.com
A resource for CRM news, research, conferences and networking.

E-commerce: All About Customer Relationship Management
Suite101.com looks at the strategic importance of managing customer relations.

Society of Consumer Affairs Professionals in Business
A chat room, FAQs, plans for conferences, and links to other useful sites.

The First Step to E-Care: EBPP
Successful telecommunications service providers understand that profitability is a delicate balance of managing costs and giving customers what they want.

The Law of Averages: CRM on the Web
How come nobody understands customer service on the Web? Ineptitude prevails, despite the countless companies devoted to eCRM.

Utilities Increasingly Turning to E-Billing
Companies that deliver water, gas, electricity and other services to households and businesses have stepped up plans to offer e-business services to lock in customers and lock out the competition.