Business service management (BSM) is an IT management buzzword that has been adopted by many vendors that are using the term to market their products and services. BSM, as a technology term, refers to managing IT based on end-to-end services. It also conveys an understanding of the marketing place for enterprise products considering the work employees carry out in support of those enterprise products and managing IT resources in ways that best support that work.

The term business service management is derived from ITIL (IT Infrastructure Library) version 3, which defines BSM as "an approach to the management of IT Services that considers the business processes supported and the business value provided."

See also "BSM Defined: What It Is and Should Never Be" on CIO Update.

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The 4 Steps of BSM Success
The topic of BSM is a frequent subject of IT management publications and vendor marketing materials. Does BSM have real benefits, or is it just another industry buzzword?

Tips for Implementing ITIL
Short for IT Infrastructure Library, ITIL is an infrastructure library, initially developed in the U.K. ITIL is a widely accepted approach to IT service management and provides a cohesive set of best practices drawn from the public and private sectors internationally.